Returns

 

Gift items that are non-personalized or non-perishable may be returned for any reason, for a full refund (within 15 days of receipt of the item) provided the items are unopened with the original packing materials and documentation.

Please note that we can refund shipping fees only if the return is a result of our error. Otherwise, you will receive a full refund for the cost of the gift, but the original and return shipping fee will not be refunded.

To return or exchange an item, please follow these simple steps:

  1. Contact Us to begin processing your return or exchange.
  2. Repack the gift in its original packaging, if possible, with the packing slip. Please be sure your Order Number is on the return label for expedited processing.
  3. For your security, please return your gift with an insured courier (e.g., UPS, FedEx, USPS Parcel Post) and retain your receipt. Prayer Packages is not responsible for items damaged or lost in transit. If you are returning a gift because it is damaged or defective or you did not receive the product ordered, Prayer Packages will provide a prepaid return label.