FAQ

 

What are Prayer Packages?

  • Prayer Packages are unique heartfelt gifts customized by you to send a message of love, hope or simply encourage your loved one. Each package is hand assembled with your heart and God's love in mind. To learn more about us, please click here.

How is my order delivered?

  • At Prayer Packages, we strive for the "wow" factor. To ensure this, each Prayer Package is delivered directly to the recipient's front door.

 

Do you ship outside of the U.S.?

  • At this time, we do not ship outside of the U.S.

 

What are your I Am...Wristbands made of?

  • Half the width of standard wristbands, our 1/4 inch wristbands are 100% non-allergenic silicone perfect and durable for everyday wear.

 

How do I track my order?

 

My order never arrived, what do I do?

  • In the rare event your order does not arrive, please Contact Us immediately to begin processing your inquiry.

 

What is your return policy?

Gift items that are non-personalized or non-perishable may be returned for any reason, for a full refund (within 15 days of receipt of the item) provided the items are unopened with the original packing materials and documentation.

  • Please note that we can refund shipping fees only if the return is a result of our error. Otherwise, you will receive a full refund for the cost of the gift, but the original and return shipping fee will not be refunded.

    To return or exchange an item, please follow these simple steps:

    1. Contact Us to begin processing your return or exchange.
    2. Repack the gift in its original packaging, if possible, with the packing slip. Please be sure your Order Number is on the return label for expedited processing.
    3. For your security, please return your gift with an insured courier (e.g., UPS, FedEx, USPS Parcel Post) and retain your receipt. Prayer Packages is not responsible for items damaged or lost in transit. If you are returning a gift because it is damaged or defective or you did not receive the product ordered, Prayer Packages will provide a prepaid return label.

    The return shipping address is:

    Prayer Packages (your ORDER NUMBER)

    9524 West Camelback Road

    Suite C-13 #144

    Glendale, AZ 85305

     

    We'll notify you via e-mail of your refund once we have received and processed the returned gift item. 

You can expect a refund, in the same form of payment originally used for purchase, within seven to fourteen days of our receiving your return.